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Payment Protection

ATOL ProtectedBook With Confidence

Think Galapagos Ltd has an ATOL bond so anyone booking with us is fully protected.

What is ATOL?

ATOL is a financial protection scheme for holidaymakers. If an ATOL tour operator fails, the ATOL scheme ensures customers contracted with the ATOL holder do not lose the money paid over.

Are Think Galapagos ATOL holders?

Yes, our ATOL number is 10266

What are the benefits of booking with an ATOL protected travel company?

  • Under the Package Travel Regulations, package holiday providers are responsible for all services and
  • facilities offered as part of the package holiday.
  • If there is a problem with any of the suppliers involved in the package holiday the provider is
  • responsible for resolving the issue.
  • If the package holiday provider goes out of business before you have travelled the CAA will give you
  • a full refund of all money you have paid.
  • If the package holiday provider goes out of business whilst you are holiday the CAA will arrange for • you to complete your holiday.

What is ATOL Protection?

  • ATOL protection is scheme that protects consumers booking package holidays from losing their money
  • or being stranded abroad.
  • The CAA (Civil Aviation Authority) does this by carrying out financial checks on tour operators and • travel organisers to ensure they are financially able to support the business they do.
  • ATOL licensed companies pay a contribution of £2.50 per passenger to the Air Travel Trust Fund which is administered by the CAA so if a tour operator goes out of business, you will refunded and if you're abroad they will arrange for you to finish your holiday and fly home.

 

Think Galapagos also offer guests financial protection through IPP

International Passenger Protection (IPP)For the peace of mind of our guests we have taken an insurance policy to protect any money paid to us by you. This provides the same protection as an ABTA bond, but it is provided on a per passenger basis as the legal description below provided by IPP explains.

For more information on IPP see their website: www.ipplondon.co.uk

In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with Think Galapagos Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the liquidation of Think Galapagos Ltd .

There is no requirement for Financial Protection of day trips, and none is provided.

A certificate detailing this cover will be given to the lead name on the ‘Booking’ as evidence of cover. Please ensure that you have been given the appropriate certificate at the time of booking.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers.

PLEASE NOTE: The consumer must submit a claim form with 6 months of the date of financial failure of the company. We cannot consider or pay claims received after such date.

Telephone Telephone01482 872 716 for more information or email email us today.